Refund and Returns Policy
Last updated August 17, 2026
Refund & Returns Policy
At FiberHaat, we want you to love every purchase you make. If you are not completely satisfied with your order, we are here to help.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories are intact.
- The product is not damaged, stained, altered, or showing any signs of use.
- The product is returned in its original packaging wherever possible.
- The product is eligible for return as per the product listing.
For hygiene and quality reasons, certain products may not be eligible for return. Such exclusions will be clearly mentioned on the product page.
How to Request a Return
To request a return, please contact us at [email address] within 7 days of receiving your order.
Please provide:
- Order number
- Product name
- Reason for return
- Clear photographs/videos of the product, if requested
Our team will review the request and confirm whether the product is eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
We may request photographs or videos of the package and product to verify the issue. Once approved, we will arrange a replacement or refund, depending on product availability and the circumstances.
Non-Returnable Products
Products may not be eligible for return if they:
- Have been worn, washed, altered, or used.
- Are damaged after delivery due to customer handling.
- Are missing original tags or packaging.
- Are returned after the applicable return period.
- Are specifically marked as non-returnable on the product page.
- Are customized or made-to-order, unless they arrive damaged or defective.
Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method, wherever applicable.
Depending on your bank, card issuer, payment provider, or other financial institution, it may take additional business days for the amount to reflect in your account.
Exchange
Exchange availability depends on product availability, size, color, and other applicable conditions.
If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
Return Shipping
For eligible returns due to reasons such as receiving a wrong, damaged, or defective product, FiberHaat may arrange or reimburse return shipping as applicable.
For returns due to change of mind, size preference, or other customer-related reasons, return shipping charges may apply.
Cancellation
Orders may be cancelled before they are shipped, subject to our order-processing status.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may use the applicable return process after delivery.
Contact Us
For any return, refund, or exchange-related queries, please contact:
Email: info@fiberhaat.com
Phone: +91 9310322709
Business Name: FiberHaat